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About this role
Join our support team and help customers via email. You'll provide thoughtful solutions to customer questions, troubleshoot issues, and ensure every interaction is positive. Perfect for detail-oriented individuals with strong writing skills.
Requirements
- Excellent written communication skills
- Strong problem-solving abilities
- Patient and empathetic approach
- Fluent in English
Responsibilities
- Respond to customer emails within SLA targets
- Provide clear and helpful solutions
- Escalate complex issues to senior team members
- Maintain detailed documentation
Benefits & Perks
- Fully remote position
- Comprehensive onboarding and training
- Health and dental insurance
- Paid time off and holidays
- Career progression opportunities